Vodafone Albania has been failing us since 2012. After the acquisition by a group of investors led by former US telecom giant Verizon, they have not only failed to keep their promises but they are even going after the customers who signed up under the old brand, OTE. This is how it works: In April this year, Vodafone Albania announced that it would start offering 4G services throughout the country starting July 1st, 2013. As the date approached, however, users started complaining about the poor signal quality. While some were getting a decent connection, others weren’t lucky enough and had to resort to using 2G networks to make phone calls. By September, many users reported that the service was still quite unstable and unreliable. Moreover, those who did manage to get connected could do nothing more than watching YouTube videos on their smartphones.
The reason for the failure is simple: They don’t know what they’re doing. Verizon acquired Vodafone Albania for €360 million (about $500 million) from Deutsche Telekom, and they simply haven’t done anything with the company. Vodafone’s management decided that being a mobile carrier in Albania meant competing against its long-time partner Telenor, so they tried to compete with them by lowering prices and offering prepaid packages
1. Vodafone Albania Has Failed Its Customers
There have been many times I’ve tried calling my friend from Vodafone Albania but she has failed me. She always says that she doesn’t know anything about mobile phones and that no one at her place can help me out. I wonder how we are meant to communicate if even the person who knows nothing about technology cannot help us?
2. I’m Sick Of My Landline Phone
This phone is annoying! Whenever someone calls me they get through only after a few rings before the message goes into voicemail. Usually, it takes more than 5 minutes before I hear any sound coming from the other end. It’s like these people don’t want to talk to anyone. I’d rather use my mobile phone. At least it works better than this landline phone.
3. We’ve Been Trying To Get Our Mobile Broadband Connection Activated Since Monday
We got a new broadband package from Vodafone last week and we were told that our connection would activate automatically. On Sunday we went online and there was still no sign of the activation. However, we noticed our bill had gone down while we were away on holiday. When we logged back into our broadband account on Monday morning, we discovered that our mobile broadband had finally activated. So what took them so long? I hope it wasn’t because they were busy trying to figure out how to make money off of their customers.
See Also: Albania – What’s trending in Albania right now 2022